CollaborationDiagram
ITHelpDesk
Employee
General Support
Advanced Support
Schedule onsite visit
Onsite co-ordinator
Onsite support team
Survey
Analyse case
Notify employee
Check resolution
Case analysis
Case resolution
Schedule onsite
visit
Close case
Schedule onsite visit
Notify onsite visit team
Onsite visit and case
resolution
Send survey to the
employee
Submit survey
Open case
Provide more
information
Case resolution
Case closed
Survey
Completed
Automatic alert
every day
Need help
Start
End
Send survey
Need onsite
visit?
level 2
yes
no
send
survey